• Train Team Leads to provide top-notch customer service and build a positive team environment.

• Manage the daily activities of various Customer Service departments.

• Partner with other Managers and with Team Leads to enhance team performance.

• Evaluate team procedures and identify areas for improvement.

• Review performance reports and suggest ways to increase efficiency.

• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.

• 3+ years of customer service management experience.

• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

• 401(k) with 6% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.